ADA ACCESS AND ACCOMMODATIONS (subject to updates)
We want to make sure that all music lovers enjoy the Format Festival experience!
- Getting There
- Accessible Festival Entrances
- Access Center
- Wristbands and Accessible Viewing Areas
- Patrons with Mobility Limitations
- American Sign Language (ASL) Interpreted Performances
- Special Dietary Needs & Prescription Medicine
- Service Animals
- Family Services
- Have Questions About Our ADA Access & Accommodations?
1. Getting There
Park and Ride Shuttles
Take advantage of two park-and-ride locations with shuttle transportation to/from FORMAT Festival (options available in Lowell and Fayetteville).
- Parking locations will open at 1pm CT each day of the festival
- Parking locations will close at 2:30am CT on Friday and Saturday and 12am CT on Sunday
- Shuttles will run from 1pm - 2am on Friday and Saturday and 1pm – 11:30pm on Sunday
- Both options will have ADA accommodations
615 JB Hunt Corp Drive - Lowell, AR 72745
Lot 56 University of Arkansas - Fayetteville, AR 72701
ADA Pick-Up / Drop Off Location
- You can get dropped off at the festival by family/friends and ride share. Guests will be dropped off at 507 SE E St, Bentonville, AR 72712. There will be signage at the Pickup / Drop-off location guiding patrons to/from the event.
Please note there is NO VEHICLE PARKING AT THE MOMENTARY except for Platinum Ticket holders. PARKING IN THE NEIGHBORHOODS around The Momentary is NOT PERMITTED.
There will be parking lots approximately a 15 minute walk away from The Momentary that guests can take advantage of. These lots will be donation based and cost $5 per space per day. Your donation will benefit the Bentonville Schools Foundation! Please click here to reserve your spot.
Parking will be located at The Melvin Ford Lot at 702 SW 8th St, Bentonville, AR 72716 and will be open starting at 12pm each day. Lots will close at 1am on Friday and Saturday, and at 11:30pm on Sunday. Please note: Cars cannot be left in the lots overnight.
There will be a limited amount of ADA parking spots for patrons with disabilities at this location, and they are available on a first come, first served basis. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.
For guests unable to make the 15-minute from the lot, there will be a dedicated ADA Pick-Up / Drop Off Location at 507 SE E St, Bentonville, AR 72712. Guests are welcome to be dropped off by friends, family or rideshare. There will be signage at the Pickup / Drop-off location guiding patrons to/from the event.
2. Accessible Festival Entrance
There are specially designated lanes at the Festival entrances for patrons with disabilities. Look for the accessible signs above the entrance lanes or ask a staff member to direct you to the lanes.
3. ADA Accessibility Center (“Access Center”)
The Access Center will be located in the Main Merch and Guest Services area just beyond the Main Entrance as you enter the festival grounds.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the accessibility program
- Information relevant to our patrons with disabilities
- Requests for accessibility Wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print and braille for reference
- Assisted Listening Devices (ALDs)
4. Wristbands and Accessible Viewing Areas
All tickets to the Festival are general admission, purchasing a separate accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.
Note: The wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Please visit the Access Center for a map of the festival grounds or the map on the official Festival app to see the designated accessible viewing locations.
Viewing Area Wristband Policies
- ADA wristbands to access ADA seated viewing platforms and ASL viewing areas are good for the whole weekend.
- Do NOT remove your wristband for the entire duration of the event. If your ADA wristband is damaged or removed, it can be replaced at the Access Center.
5. Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue.
6. American Sign Language (ASL) Interpreted Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Our cut-off date for requesting an interpreted performance has now passed.
The last two performances on the main stage will be interpreted each night. If additional performances are to be interpreted, they will be posted HERE.
You are still welcome to submit a request to have a specific performance be interpreted. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted. Please email email@example.com
7. Special Dietary Needs and Prescription Medicine
Outside food and drink is not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed. Please email firstname.lastname@example.org for more information.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the Festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.
8. Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal, or you can request the form in advance from email@example.com Please enter through the accessible lane at either entrance.
9. Family Services
Need a place to change a diaper? Or a place to sit and nurse? Please head over to the Access Center. They will direct you to our family services tent located next to the Guest Services tent by the Main Merch tent and Main Entrance.
10. Have Questions About Our ADA Access & Accommodations?
For any questions, please email: firstname.lastname@example.org